We do not "up-charge" for shipping- we offer standard shipping within the continental US for $5.50. We now ship internationally! Shipping to Canada is $24.95, and to all other countries serviced by the USPS, $34.95. (Those are direct costs for flat rate international shipping for up to two Lucu Nests. For shipping of more than two items from our website, please contact us directly: firstname.lastname@example.org).
Unworn, unwashed, and undamaged merchandise in its original condition, with all original packaging and documentation, can be returned for a full refund if postmarked within 30 days of the purchase date. Please ship the item securely in it's original packaging (our eco-friendly mailers contain a double seal), sealed with packing tape or in a new waterproof package. We cannot accept damaged items, or items without receipts/ accompanying documentation. We are proud to say we've been in business for a year, and haven't yet had a single product returned.
You may exchange for a different color (or store credit) up to 45 days from the original purchase date, as long as the merchandise meets the above criteria.
For returns, we will deduct $6.95 from your merchandise credit to cover our shipping cost and restocking fee. For exchanges, no fees apply.
To begin the return or exchange process, please e-mail email@example.com to request your Return Authorization Form. In the subject line, please include the words "Return Request."
Refunds will be processed as quickly as possible. We will move quickly, but please be aware that some banks may hold funds or not reflect them as part of your "available balance" for up to 7-10 business days.